Order Process

Will I receive a proof?
  • Yes! Our promo team will send you a virtual proof before your order is sent to production.
Once I place the order, does it go to production automatically?
  • No, our team ensures that your order is 100% good to go prior to submitting the order to production. This means you’ll receive an order confirmation with all associated costs and a virtual proof with artwork, to ensure you approve all order details before production.
What is the turnaround time?
  • Standard turnaround time is 7 business days + shipping time. However, some seasonal adjustments may be necessary (holidays, closures, etc.), and production time is subject to change at the suppliers’ discretion. Our promo team will confirm the timeline before the order is submitted.
Does it ship directly from JBL?
  • No, our supplier is an approved decorator for JBL, so your order is safe with them! The order will ship from Houston, TX.
Do you offer rush production?
  • We will do our best to meet your deadline! Due to fluctuations in production, please reach out to our promo team directly so we can confirm order details prior to production.

Order Requirements

Can I mix and match colors?
  • Yes, with some requirements. Artwork and printing color must remain the same across the entire order, and then you can assort the item colors as you wish.
Do I need to order a quantity of 6 pcs.?
  • Yes, the awesome feature of this product is that it is being custom printed with your artwork! Therefore a minimum of 6 pieces is required for printing.

Product Details

Is the product under warranty?
  • Yes, there is a 1 Year Warranty with JBL for the Clip-5.
How long does the battery last?
  • There is 10 hours of battery life, perfect for a day of tunes!
What kind of charging cord powers it? (USBC, MINI)
  • Type C USB Cable.
What does waterproof mean?
  • This speaker has an IP67 rating, meaning it is dust-tight, and can withstand short periods of time being immersed in water.